Terms of Service

Effective Date: April 9, 2026  ·  Last updated: April 9, 2026

1. Acceptance of Terms

By creating an account, clicking "Start" or a similar call-to-action, or by accessing or using iQuelo Lead Prospector (the "Platform" or "Service"), you ("Customer," "you," or "your") agree to be legally bound by these Terms of Service ("Terms") on behalf of yourself and the business entity you represent. If you do not agree to all of these Terms, do not use the Service.

These Terms constitute a binding contract between you and iQuelo Software Solutions ("iQuelo," "we," "us," or "our"), a company incorporated and operating under the laws of the State of Georgia, United States.

Your electronic agreement to these Terms satisfies the writing and signature requirements under the Electronic Signatures in Global and National Commerce Act (E-SIGN Act), 15 U.S.C. § 7001 et seq., and the Georgia Electronic Records and Signatures Act (O.C.G.A. § 10-12-1 et seq.).

2. Service Description

iQuelo Lead Prospector is a software-as-a-service (SaaS) platform designed for field sales teams. Features include, but are not limited to: lead management and prospecting, visit planning and geographic routing, automated email follow-up campaigns, AI-powered lead prioritization (FPI Intelligence), and phone campaign automation via integrated voice AI. Feature availability depends on the subscription plan selected.

3. Subscription, Billing & Recurring Charges

3.1 Billing Cycle. Your subscription begins on the date your initial payment is successfully processed and renews automatically every 30 days thereafter (the "Billing Period"). The renewal charge will be applied on or around the same calendar date each month.

3.2 Recurring Authorization. By entering your payment information and completing your first purchase, you expressly authorize iQuelo and its payment processor, Stripe, Inc. (stripe.com), to charge your payment method the applicable subscription fee automatically at the start of each new Billing Period, without further action required from you.

3.3 Price Changes. We reserve the right to change subscription prices at any time. We will provide at least 30 days' advance notice of any price increase by email to the address on your account. Your continued use of the Service after the price change takes effect constitutes your acceptance of the new price.

3.4 Failed Payments. If a recurring charge fails, your account will enter a grace period of up to 7 days during which full access is maintained. If payment is not resolved within the grace period, your account access will be suspended until the outstanding balance is cleared. We will notify you by email when a payment fails.

3.5 Taxes. Prices listed do not include applicable sales tax or value-added tax. Any taxes required by law will be added to your invoice.

4. No-Refund Policy & Cancellation Rights

4.1 Cancellation. You may cancel your subscription at any time through the Billing Settings in your account dashboard or by contacting us. Cancellation takes effect at the end of your current Billing Period. You will retain full access to the Platform for the remainder of the paid period. After that date, your account data will be retained for 30 days before deletion, during which you may request an export.

4.2 Cancellation Process. To cancel, navigate to Account Settings → Billing → Manage Subscription. Cancellation is effective immediately in Stripe and will not trigger any further charges from the next renewal date.

4.3 No Refunds for Current Period. Cancelling before the end of your Billing Period does not entitle you to a refund for the current period. Access continues until the period end date.

4.4 Consumer Protection Notice (Georgia Residents). Nothing in this no-refund policy limits your rights under the Georgia Fair Business Practices Act, O.C.G.A. § 10-1-390 et seq. In the event of a billing error on our part, we will issue a prompt credit or refund.

5. Account Registration & Security

5.1 You must provide accurate, complete, and current information during registration. You agree to maintain and promptly update this information.

5.2 You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You must notify us immediately of any unauthorized use.

5.3 Each account is for a single business entity. You may add multiple users under your subscription up to the limit of your plan.

5.4 Email Activation. After your initial payment is confirmed, we will send an activation link to the email address you provided. Your account will not be accessible until that link is clicked. Activation links expire after 24 hours; contact us if yours expires.

6. Acceptable Use

You agree to use the Platform solely for lawful commercial purposes and specifically NOT to:

• Upload, store, or transmit data in violation of applicable privacy laws (including CAN-SPAM, TCPA, GDPR where applicable).
• Attempt unauthorized access to other tenants' data, system infrastructure, or administrative interfaces.
• Reverse-engineer, decompile, disassemble, or create derivative works from any portion of the Service.
• Use the Platform to send unsolicited bulk communications (spam) or harassing messages.
• Upload malicious code, conduct denial-of-service attacks, or interfere with the Service's operation.
• Resell, sublicense, or white-label the Platform without express written permission from iQuelo.

Violation of this section may result in immediate account suspension without refund.

7. Intellectual Property

All source code, design, branding, algorithms, and content on the Platform are the exclusive property of iQuelo Software Solutions and are protected by U.S. and international copyright, trademark, and trade secret laws. Nothing in these Terms grants you any intellectual property rights beyond the limited, non-exclusive, non-transferable license to use the Service during an active paid subscription.

Customer data uploaded to the Platform remains your property. You grant iQuelo a limited license to process, store, and display that data solely to provide the Service.

8. Data & Privacy

Our collection and use of personal data is governed by our Privacy Policy, which is incorporated herein by reference. By accepting these Terms, you also accept the Privacy Policy.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL IQUELO, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN ANY CASE, IQUELO'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO IQUELO DURING THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE CLAIM.

11. Governing Law & Dispute Resolution

11.1 Governing Law. These Terms are governed by and construed in accordance with the laws of the State of Georgia, United States, without regard to its conflict-of-law provisions. The Georgia Fair Business Practices Act (O.C.G.A. § 10-1-390 et seq.) and other applicable Georgia consumer protection statutes apply to the extent required by law.

11.2 Venue. Any legal action or proceeding arising out of these Terms shall be brought exclusively in the state or federal courts located in Fulton County, Georgia, and you consent to personal jurisdiction in those courts.

11.3 Informal Resolution. Before initiating any formal proceeding, you agree to contact us first and attempt to resolve the dispute informally by emailing us at the address in Section 13. We will try to resolve any complaint within 30 days.

12. Modifications to These Terms

We reserve the right to update these Terms at any time. We will provide at least 14 days' advance notice of material changes via email or a prominent notice on the Platform. Your continued use of the Service after the effective date of the updated Terms constitutes your acceptance of the changes.

13. Contact Information

For questions, billing disputes, or cancellation assistance, please contact us:

• Email: Contact Form
• Address: iQuelo Software Solutions, Georgia, United States